Success Stories
Hillman Success with GAINS
Continuing a legacy of unmatched customer service through improved product availability and on-time delivery.
Company Overview
Hillman is a leading North American
provider of complete hardware solutions,
delivered with industry best customer
service to over 42,000 customers. Hillman
designs 112,000 innovative product and
merchandising solutions for complex
categories that deliver an outstanding
customer experience to home improvement
centers, mass merchants, national and
regional hardware stores, pet supply stores,
and OEM and industrial customers.
Challenges
With global supply chain volatility, Hillman
faced wild fluctuations in the availability
of materials needed to manufacture a
broad portfolio of innovative products to
serve customers and prepare for growth.
Hillman deployed GAINS to transform
digital supply chain planning and
intelligently predict demand, supply, and
material availability across a diverse
network of global suppliers.
Transformation Objectives
Hillman worked with GAINS to identify
high-impact improvements across a global
supplier network to increase agility and
quickly sense supply constraints and pivot
to alternative suppliers based on location,
availability, and price. As a leader in fasteners,
keys, letters, numbers, signs (LNS), and
engraving, Hillman’s supply chain includes
over 112,000 SKUs. Even with its diverse
product portfolio, the company was determined
to provide their signature customer service
while maintaining a sustainable supplier
network and avoiding late or incomplete
customer orders.
With GAINS, Hillman delivers outstanding
service to its customers:
RESULTS & BENEFITS
