Order Promising
Build trust with your customers and grow your business.
GAINS provides immediate, reliable order promise dates in seconds that you and your customers can trust. Insights from incoming sales orders, your prioritization strategy, in-production inventory, and supplier lead times, dramatically improve accuracy so your sales and service teams can keep customers better informed, and you can optimize inventory across your channels and customers.
Prioritize and set accurate customer expectations.
Use multi-/tier pegging to prioritize.
Companies need to align their inventory to fulfill every order, but there are customers who need or expect a higher level of service. GAINS Order Promising automatically schedules order fulfillment based on your company’s priorities, putting your most profitable or important customers first.
Share delivery dates with confidence.
GAINS assesses inventories and production schedules to identify accurate dates so you can confidently communicate them to your customers. GAINS Order Promising accounts for capacity constraints, customer schedule requirements (e.g., only ship on Mondays), and overall fulfillment priorities across all demand. And, it does so in seconds.
Empower sales teams.
Your sales team can retrieve a real-time promise date from GAINS without leaving their CRM or other system in seconds. Our API delivers the customer’s earliest promise date from GAINS directly to them, allowing them to complete their conversation and the sale.
Core Features: what’s included
Flexible prioritization
GAINS uses the priortization method you prefer to allocate sales orders and inventory to meet your desired customer order and service levels.
Drive production scheduling
Set your schedules to build materials and produce products to meet order promise dates.
Lead time insights
GAINS looks at current supply as well as the anticipated lead times of new inventory to improve accuracy.
Improve service
With accurate order promise dates, customers learn to trust you more and want to continue and evolve your partnership.
Governs inventory allocations
When inventory is promised to a customer it is no longer available for other sales orders.
Outperforms spreadsheets
Order promising isn’t possible using Excel, as it demands capabilities like prioritization and insights on in-process or inbound inventory that are unavailable.
Improved agility
Before GAINS Order Promising, companies needed days to pull incoming and outbound orders and prioritize them. Now its done in seconds, providing them with answer sooner and more flexibility.
FAQs
Can GAINS dynamically adjust promised dates based on changes in supply chain conditions?
Yes, GAINS can dynamically adjust promised dates based on real-time changes in supply chain conditions, ensuring that customer commitments are both accurate and achievable. Here’s how we accomplish this:
- Real-Time Data Integration: GAINS integrates real-time data from various sources within the supply chain, including inventory levels, production schedules, and order updates. This comprehensive view allows us to make informed adjustments to promised dates as conditions change.
- Advanced Analytics and AI: GAINS utilizes advanced analytics and artificial intelligence to continuously monitor and analyze supply chain data. This enables the system to detect potential disruptions or delays and proactively adjust promised dates accordingly.
- Dynamic Order Management: Our software dynamically identifies and suggests updated promised dates based on the latest supply chain information. This ensures that your customers receive accurate and timely updates, enhancing their trust and satisfaction.
- Scenario Planning and Simulation: GAINS performs scenario planning and simulations to evaluate the impact of various supply chain disruptions on order fulfillment. This helps supply chain teams proactively manage potential issues and adjust promised dates to reflect realistic delivery times.
- Automated Alerts and Notifications: When changes occur in the supply chain that may affect delivery dates, GAINS generates automated alerts and notifications. This allows your team to respond quickly and communicate any changes to customers in a timely manner.
- Collaboration and Communication: Our platform facilitates seamless collaboration between departments and partners within your supply chain. Ensuring that everyone is aligned and that adjustments to promised dates are communicated effectively and efficiently.
- Continuous Improvement: GAINS identifies patterns and trends by continuously monitoring supply chain performance and analyzing historical data.
By leveraging GAINS’ dynamic order promising capabilities, you can enhance your ability to meet customer expectations, even in the face of changing supply chain conditions. This leads to improved customer satisfaction, reduced operational stress, and a more resilient supply chain.
How does GAINS integrate with our existing supply chain technologies, including CRM and Enterprise Resource Planning systems, for seamless order fulfillment?
GAINS integrates seamlessly with your existing supply chain technologies, including Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, through the GAINS Connect API. This ensures smooth and efficient order fulfillment across your organization. Here’s how:
- GAINS Connect API: Our robust API automates the real-time exchange of orders, policies, and forecasts between GAINS and leading systems such as SAP, Oracle NetSuite, Salesforce, and others. This real-time data exchange ensures that your operations are always based on the most current information.
- Real-Time Data Synchronization: GAINS Connect enables real-time data synchronization between GAINS and your existing ERP and CRM systems. This means that data flows smoothly and updates are immediate, ensuring accurate and timely decision-making.
- Straight Through Replenishment (STR): This feature allows planners to initiate order fulfillment with a single click. The ‘submit’ button within GAINS sends orders directly to SAP, Oracle NetSuite, or other ERP systems, streamlining the restocking process and ensuring timely replenishment.
- Dynamic Data Exchange: GAINS Connect performs inbound and outbound data exchanges in seconds. Purchase orders, demand planning data, and inventory parameters are updated in real time, ensuring that your supply chain operations are always aligned with current business needs.
- Retrieve and Utilize Recommendations: The GAINS Connect API provides access to crucial outbound data, such as time series representations of customer demand, inventory policies, and recommended purchase orders. This data can be used to drive more accurate and effective supply chain decisions.
- Automatic Updates: GAINS dynamically updates its platform with your master and transactional data sets. This automatic data loading eliminates errors and ensures that your supply chain performance optimization is always based on the most accurate and actionable data.
- Real-Time Connections: GAINS Connect automates and controls data flow to and from ERPs, CRMs, data lakes, or other systems, ensuring real-time connections and accurate data communication.
By leveraging GAINS Connect API, supply chain professionals can seamlessly integrate with their existing technologies, improving accuracy, enhancing decision-making, and streamlining order fulfillment.
Related resources
Blog: 5 Key Elements of a Composable Supply Chain
Blog: Decision-Making is Undergoing Needed Changes
Blog: 5 Questions with a Supply Chain Expert: Jeff Gosz
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