Success Stories
Benco Dental Success with GAINS
Profit optimized S&OP helps grow Revenue, Profit and Market Share.

Company Overview

Challenges

HQ in Pittston, PA
5 Distribution Centers
Serving 30,000 customers
Transformation Objectives
As a growing distributor in a competitive market, Benco Dental’s success depends on two primary factors — providing superior customer service and offering a broad portfolio of value-added services. In a business that prides itself on superior service, these goals are even more challenging given new product introductions and availability of low volume items with sporadic demand across its robust product portfolio of over 60,000 items.
Fueled by improved S&OP and the GAINS inventory optimization capabilities the business opportunities became clear:
Automated dynamic forecasting significantly reduced human bias and harnessed leading marketing indicators
AI-driven profit-maximizing service level attainment with item-location precision
Profit-optimized inventory policies for synchronized replenishment
In-depth ML based scenario analysis allows executive leadership to focus on desired business outcomes instead of spreadsheet models
Automated replenishment considers both constraints and opportunities to reduce risks and boost service

RESULTS & BENEFITS
Grew market share 10% through higher service levels
Reduced inventory 15% while increasing sales 7%
Slashed expedited shipments to near ZERO
Increased customer service levels to a consistent +96%
Optimized a broad product portfolio of fast and slow-moving items
