Customer Success
Metalwest Success with GAINS
Increasing customer service levels while reducing cost with GAINS
- Headquartered in Brighton, Colorado
- One of the nation’s leading metals service centers
- Provides sheet and coil materials including stainless, aluminum, rolled, and galvanized
10
Immediate ROI after rapid 10-week implementation
5%
increase in revenue in year one
25%
reduction in inventory costs
15%
increase in customer service levels
“GAINS actually paid for itself before we even implemented based on the savings generated from the proof of concept. In our first month, we were able to reduce purchasing, planning, and handling costs. Shortly thereafter we were able to reduce our inventory investment by 25% as we drove our customer service levels up 15%.”
Sr. VP of Procurement
GAINS Solutions
Company Overview
Founded in 1986, Metalwest has 8 locations nationwide to provide customers with expert product knowledge, efficient distribution, and value. As a leading supplier of stainless, aluminum, and carbon flat-rolled metal products, Metalwest serves customers in diverse markets, including food service, transportation, HVAC, sheet metal fabrication, construction, automotive and more.
Challenges
As a processor and distributor of non-ferrous metal products, Metalwest sought a way to differentiate themselves from their competition. With intense competition from hundreds of steel manufacturers in the U.S., Metalwest engaged with GAINS to improve customer service, optimize inventory investments and increase efficiency as a foundation for business growth.
Objectives
To thrive in a highly competitive distribution market, Metalwest determined that they needed “a system to monitor and dynamically manage the company’s customer service levels and their associated costs.” Metalwest leveraged GAINS sophisticated demand forecasting and predictive analysis to develop a detailed inventory optimization plan to increase product availability and drive greater efficiency. Leveraging GAINS automation, exception-based management, real-time demand and supply analysis, the Metalwest team quickly identified SKUs, orders, and work tickets requiring special attention. The GAINS platform empowered buyers and planners with new insights, greater visibility, and suggested actions positively impacting service levels. Employing GAINS’ ability to dynamically monitor and analyze every SKU by location across the enterprise, Metalwest quickly achieved new productivity levels, increased service levels, and improved financial performance.
With GAINS the Metalwest team was able to:
- Differentiate the business based on superior customer service
- Reduce excess inventory and lower associated costs
- Eliminate expediting costs