Customer Success
Belron Success with GAINS
Right-Sizing Inventory and Boosting Customer Service Levels Across the Globe
- Key brands include Autoglass, Carglass, Safelite, O’Brien Autoglass, Smith & Smith, Lebeau, and Speedy Glass
- Headquartered: Egham, Surrey,
United Kingdom - Scale: Operates in 34 countries with over 25,000 employees
- Website: www.belron.com
20%
increase in forecast accuracy
98%
of purchase orders triggered in a timely manner
20
legacy systems replaced with a single system- GAINS
40%
decrease in lost sales
“GAINS was a key factor in our successful advancement of our supply chain as we become more resilient, agile, and flexible to suit the complex needs of individual regions and our company at large. The solution has delivered impressive results that matter to Belron, and we expect even more as our global deployment grows.”
Head of Supply Chain Optimization Europe
Company Overview
Belron is a leading global vehicle glass repair and replacement group operating in 34 countries with over 25,000 employees. The company is known for its regional brands like Autoglass, Carglass, and Safelite and has a rich history of innovation and strategic acquisitions, including pioneering curved windscreen production technology.
Challenges
Belron faced significant challenges in aligning supply chain operations across its diverse geographic markets and managing the unique complexities of a multinational corporation. Each region operated independently with its own supply chain systems and processes, leading to inefficiencies and inconsistencies. The main challenges were integrating these disparate systems post-acquisition and optimizing inventory management to meet its diverse customer needs efficiently.
Objectives
With a clear vision for supply chain excellence and strong confidence in its collaboration with GAINS, Belron embarked on an ambitious journey to transform its global supply chain operations to achieve the service levels it desired and control costs. Managing a diverse network across 34 countries and a substantial workforce, Belron aims to centralize and optimize its supply chain processes.
This strategic move was anticipated to mitigate risk, enhance inventory management, streamline operations, and ultimately elevate the customer experience. The partnership with GAINS was central to achieving these improvements and delivering the measurable results it promised, with a specific focus on leveraging advanced technology for better inventory and demand forecasting.
- Reducing worldwide inventory levels while ensuring high order fill rates
- Guaranteeing high product availability across all regions
- Elevating customer service to best-in-class standards through enhanced operational efficiency