Metalwest Success with GAINS
GAINS Increases Customer Service and Profit for Metalwest
25% reduction in inventory investment
5% increase in revenues
15% increase in customer service levels
“In a service-driven industry, O’Neal Flat Rolled Metals (now Metalwest) realized that our most important goal and our most highly prized differentiator is our customer service level. If we can offer a higher level of customer service than our competitors, we will increase our business,” stated their President. “A system was needed to monitor and dynamically manage the company’s customer service levels and their associated costs. The system we chose was GAINS, which actually paid for itself before we even implemented based on the savings generated from the GAINSystems’ proof of concept, the IIPSE (Inventory Investment Profit and Service Evaluation).”
GAINS’ unique and proprietary ability to dynamically monitor and analyze every SKU (item) at every Location (SKUL) in the enterprise, is one of the principle reasons why Metalwest was able to quickly document service level and financial improvements. Another reason is the depth of knowledge GAINSystems consultants have regarding the metals distribution industry.
Through the use of exception codes and real-time demand and supply analysis, GAINS quickly identifies SKUs, orders, work tickets, etc. that need special attention. GAINS evaluates the issue identified and then provides Metalwest’s professional buyers and planners an exception report that includes suggested resolutions and actions. Based on GAINS accuracy and dynamic monitoring, Metalwest has also been able to dramatically improve productivity.